Samsung Appliance Repair in Newton, MA
Your Home Deserves the Best—Our Certified Technicians Provide, Reliable Service And We Deliver Fast, Affordable, and Long-Lasting Repairs In Newton, Newtonville, West Newton, Newton Center, Newton Highlands, Waban, Newton Lower Falls, Newton Upper Falls, Massachusetts and Nearby Areas
Samsung Appliance Repair in Newton, Massachusetts | Appliance Repair Pros
Homeowners in Newton, from the tech-savvy households in Newton Centre to the modern kitchen renovations in West Newton, often gravitate toward Samsung appliances for their cutting-edge features and sleek aesthetics. Whether you have a Family Hub refrigerator managing your grocery list or a FlexWash laundry system, Appliance Repair Pros offers focused repair services for this innovative brand. We work directly with residents throughout the Garden City, including Newtonville, Waban, and Chestnut Hill, to diagnose and resolve issues with Samsung refrigerators, washers, dryers, dishwashers, ovens, and cooktops.
We understand that Samsung appliances are essentially computers that happen to wash clothes or keep food cold. They rely on complex sensor arrays, specialized DC motors, and software logic that requires a different troubleshooting approach than older, mechanical brands. Our team is familiar with the unique needs of Newton’s housing stock, from the electrical requirements of induction ranges in historic homes to the precise leveling needed for laundry units in upper-floor laundry closets. We approach every service call with a commitment to accurate diagnostics, clean work habits, and clear communication. Contact us today for assistance with your Samsung appliance.
Samsung Appliances We Service in Newton
Samsung has rapidly become a favorite in US homes, introducing features like “AddWash” doors and “StormWash” dishwashers. We provide comprehensive repair services that cover the specialized ice room assemblies, inverter control boards, and Wi-Fi modules found in these machines. We aim to identify whether the issue is a hardware failure or a software calibration error to ensure your appliance operates correctly.
Common Samsung appliances we repair:
- Bespoke and Family Hub refrigerators
- French door and 4-door Flex refrigerators
- Front-load washers with VRT+ technology
- Top-load washers with Activewash sinks
- Gas and electric dryers with MultiSteam
- StormWash and Linear Wash dishwashers
- Flex Duo ranges and wall ovens
- Induction cooktops
What makes Samsung repairs different:
- Twin Cooling Plus systems with dual evaporators
- Ice Master and Ice Max ice maker designs
- Inverter compressors requiring frequency testing
- VRT (Vibration Reduction Technology) sensors
- WaterWall dishwasher spray arms (linear motion)
- Touchscreen interfaces and Tizen OS on fridges
- Sealed ice rooms located in the refrigerator compartment
Why Homeowners Choose Appliance Repair Pros for Samsung Repairs
Specific Knowledge of Samsung Engineering
Samsung appliances use high-tech components that can be easily misdiagnosed by generalists. We understand the specific service bulletins related to the ice maker freezing issues and the software updates required for main control boards. We carry the necessary tools to steam-clear frozen defrost drains without damaging the plastic liners, ensuring a lasting repair.
Experience Across Samsung Sub-Lines
We are experienced with the full spectrum of Samsung products, from the standard stainless steel models to the customizable Bespoke line and the premium Chef Collection. We understand the care required when handling glass panels on Bespoke units and the specific calibration needed for the Flex Duo oven dividers.
Respect for Your Home
Inviting a technician into your home requires trust. We treat your property with care. We use protective mats for our tools and wear shoe covers to protect your floors. Whether we are working in a galley kitchen in Newton Lower Falls or a laundry room in Newton Highlands, we clean up our work area after the repair is complete.
Dependable Scheduling
We know your time is valuable. We strive to offer appointment slots that work for your schedule and we communicate clearly about our arrival. We do not leave you waiting all day without updates. When you book a service with us, we commit to being there and getting the job done efficiently.
Service Area Focus in Newton
We are a local business dedicated to serving the Newton community. We know the local traffic patterns on Washington Street and the Mass Pike, which helps us arrive within our scheduled windows. Our proximity allows us to offer more consistent coverage and faster follow-up visits if specialized parts need to be ordered.
Common Problems We Fix in Samsung Appliances
Samsung Refrigerator Ice Maker Freezing Up
This is the most common issue we see. The ice maker compartment in the refrigerator section gets frosted over, jamming the auger.
Likely causes:
- Air leak in the ice room seal
- Defrost line frozen
- Ice maker module failure
- Software logic error regarding defrost timing
How we diagnose it
We inspect the ice room for frost patterns which indicate where air is entering. We check the software version to see if an update is needed to adjust the defrost frequency.
What you can do right now
If the ice bucket is stuck, do not yank it. Use a hairdryer on a low setting to gently melt the frost around the bucket until it slides out. Do not chip at the ice with a knife.
Samsung Washer Not Spinning (Ub/Ur Error)
Samsung washers use sensitive balancing technology. If the load is unbalanced, the machine will try repeatedly to fix it, extending the cycle time.
Likely causes:
- Worn suspension rods (top load)
- Failed Hall Sensor (front load)
- Loose drum nut
- Heavy items (bedding) grouped together
How we diagnose it
We press down on the tub to test the suspension spring tension. We also test the rotor position sensor to ensure the computer knows exactly where the drum is.
What you can do right now
Redistribute the clothes manually. If washing a single heavy item like a rug, add a few towels to balance the weight across the drum.
Samsung Dryer Heating but Not Drying
The dryer gets hot, but the clothes are still damp after 60 minutes. This is often an airflow or sensor issue.
Likely causes:
- Clogged moisture sensor bars
- Vent obstruction in the wall
- Failed heating element (partial burnout)
- Thermistor failure
How we diagnose it
We test the moisture sensors for continuity and residue buildup. We verify the temperature cycling at the exhaust to ensure the heater is turning on and off correctly.
What you can do right now
Wipe the two metal bars inside the drum near the lint filter with rubbing alcohol. Fabric softener sheets leave a wax coating on them that tricks the machine into thinking clothes are dry.
Samsung Dishwasher LC/LE Error (Leak Sensor)
The “LC” or “LE” code means the leak sensor in the bottom pan has detected moisture.
Likely causes:
- Overfilling due to water valve failure
- Leak from the case break assembly
- Drain hose connection leak
- Condensation from the vent
How we diagnose it
We remove the unit to inspect the base pan. We trace the water trail to the source, often finding a small drip at a hose clamp or the water inlet assembly.
What you can do right now
If the error appears, turn off the breaker to the dishwasher. If there is water on the floor, turn off the water supply valve under the sink.
Samsung Oven Temperature Issues
The oven takes too long to preheat or burns food. Samsung ovens rely on multiple sensors to regulate convection heat.
Likely causes:
- Weak igniter (gas)
- Failed convection element (electric)
- Temperature sensor out of calibration
- Control board relay failure
How we diagnose it
We test the resistance of all heating elements. We also check the “hidden” bake element under the floor of the oven, which is a common failure point.
What you can do right now
Try unplugging the range or flipping the breaker for 5 minutes. Sometimes the control board just needs a hard reset to read the sensors correctly again.
Samsung Refrigerator Cooling Issues
The fridge is warm but the freezer is cold. This points to an airflow problem or a failure in the Twin Cooling system.
Likely causes:
- Evaporator fan icing up
- Defrost sensor failure
- Damper failure
- Refrigerant leak
How we diagnose it
We remove the inside back panel to check the frost pattern on the coils. If there is a block of ice, the defrost system is broken. If the coils are bare, it is a sealed system issue.
What you can do right now
Listen for a loud whirring noise that stops when you open the door. This indicates ice is hitting the fan blade.
Our Samsung Repair Services by Appliance Type
Samsung Refrigerator and Freezer Repair
Samsung fridges are known for their dual evaporator systems (Twin Cooling), which keep produce fresh but add complexity to repairs. We specialize in fixing the “ice room” issues in French door models, sealing air leaks, and replacing the defrost components. We also repair Family Hub touchscreens and connection issues.
Symptoms we commonly fix:
- Ice maker jammed or frozen solid
- Water pooling under the crisper drawers
- Loud buzzing or grinding noise from the back
- Display blinking or showing dashes
- Temperature fluctuating wildly
How we approach the repair
We use the Samsung specific service kit to seal the ice room against moisture intrusion. We clear clogged drain tubes with steam to prevent water leaks inside the fridge.
Samsung Washing Machine Repair
We service both front-load and top-load Samsung washers. A common repair involves the top-load suspension rods, which wear out and cause the machine to go off-balance easily. On front loaders, we frequently address the door boot seal and the drain pump filter assembly.
Symptoms we commonly fix:
- Washer stops with “nd” or “5E” error (no drain)
- Machine bangs loudly during spin
- Water leaking from the detergent drawer
- Door locked and won’t open
- Smell of mildew
How we approach the repair
We test the drain pump motor for debris blockage. We calibrate the weight sensors after any suspension repair to ensure the machine balances loads correctly.
Samsung Dryer Repair
Samsung dryers are efficient but prone to heating element failures and idler pulley breakdowns. We service the steam functions and ensure the vent sensors are reading correctly. We also fix control board issues where the dryer powers on but won’t start.
Symptoms we commonly fix:
- Drum spins but no heat
- Squeaking noise while tumbling
- Timer counts down but dryer stops early
- “tE” error code on display
How we approach the repair
We replace the heating element assembly, including the thermostats, to ensure longevity. We vacuum out the interior cabinet to remove lint buildup that causes overheating.
Samsung Dishwasher Repair
We fix the unique WaterWall and StormWash systems found in Samsung dishwashers. Common repairs include the “heavy” leak sensor error and drain pump failures. We also address door latch issues where the unit won’t register that it is closed.
Symptoms we commonly fix:
- Flashing “LC” or “LE” leak code
- Dishes not drying properly
- Unit runs for 5 minutes then stops
- WaterWall vane not moving
How we approach the repair
We inspect the case break assembly (the water inlet system on the side) for leaks. We test the turbidity sensor to ensure it is reading water clarity correctly.
Samsung Oven Range and Cooktop Repair
We handle the dual-door Flex Duo ranges and standard units. Ignition issues on gas ranges and “SE” (sensor error) codes on touchpads are common. We also replace cracked glass cooktops and faulty infinite switches.
Symptoms we commonly fix:
- Oven not holding temperature
- Burners lighting slowly or clicking
- Touchpad buttons not responding
- Convection fan making noise
How we approach the repair
We test the resistance of the temperature sensor. We also inspect the wiring harness for the touchpad, which can sometimes come loose or corrode.
Samsung Microwave Repair
We repair countertop and over-the-range Samsung microwaves. Common issues involve the unit running but not heating (magnetron) or the unit running immediately when the door is opened (interlock switch).
Symptoms we commonly fix:
- No heat
- Turntable not spinning
- Keypad error “SE” or “5E”
- Arcing or sparking
How we approach the repair
We verify the high voltage components are discharging safely before testing. We align door switches to ensure the unit operates safely.
Understanding Common Samsung Error Codes and Warnings
Samsung appliances communicate via digital codes. Here are the ones we see most often in Newton.
- 5E / nd (Washer/Dishwasher): No Drain. The water isn’t leaving the machine. Check filters.
- 4E / nF (Washer/Dishwasher): No Fill. The machine isn’t getting water. Check valves and hoses.
- dC / dE (Washer/Dryer): Door Error. The unit thinks the door is open.
- Ub / Ur (Washer): Unbalanced Load. The drum is wobbling too much to spin.
- tE (Dryer/Oven): Thermistor Error. The temperature sensor is reading out of range (bad sensor).
- LC / LE (Dishwasher): Leak Error. Water is detected in the base pan.
- SE / 5E (Microwave/Oven): Sensor Error. Usually a stuck key on the touchpad.
- PC / PC-Er (Refrigerator): Communication error between the door and main control board.
Maintenance Tips for Samsung Owners in Newton
Preventative care is key for high-tech appliances.
- Defrost the Ice Maker: If you see frost building up in the ice bucket, remove the bucket and defrost the compartment with a hair dryer on low. This prevents the “ice block” issue.
- Clean the Condenser: Samsung fridges push a lot of air. Vacuum the back panel vents annually to keep the compressor cool.
- Run “Self Clean” on Washer: Use the self-clean cycle monthly to keep the diaphragm sensors clean and prevent water level errors.
- Update Family Hub: If you have a smart fridge, keep the software updated. Glitches in the OS can sometimes affect cooling logic.
- Check Dryer Vent: Samsung dryers have sensitive thermistors. A clogged house vent will cause them to shut off heat immediately to protect the machine.
- Level Your Washer: VRT+ works best when the machine is perfectly level. Check the feet if the machine starts vibrating more than usual.
- Rinse Dishes: For WaterWall dishwashers, rinse off large solids. The linear spray arm mechanism can get jammed by hard debris like bones or glass.
- Surge Protection: Samsung electronics are sensitive. We recommend using a quality appliance-rated surge protector for your refrigerator and washer.
Serving Newton, Massachusetts and Nearby Areas
We are proud to serve the entire Newton community. From the busy streets of Newtonville to the quiet cul-de-sacs of Oak Hill, we are your local Samsung experts. We cover all the villages and zip codes in the area.
- Newton Centre
- Newton Highlands
- Newton Lower Falls
- Newton Upper Falls
- Newtonville
- Waban
- West Newton
- Auburndale
- Chestnut Hill
- Nonantum
- Needham (Nearby)
- Waltham (Nearby)
Zip codes we serve: 02458, 02459, 02460, 02461, 02462, 02464, 02465, 02466, 02467, 02468
Frequently Asked Questions About Samsung Appliance Repair
Can you fix the ice maker freezing issue permanently?
We perform the official service bulletin repair for Samsung ice makers. This involves sealing the ice room with food-grade silicone, replacing the auger and drain tube, and updating the software. This significantly reduces the chance of the issue returning.
Is it worth repairing a Samsung washer with a main board failure?
Main boards for Samsung washers are generally affordable compared to the cost of a new machine. If the rest of the machine (motor, bearings) is in good shape, replacing the board is usually a cost-effective repair.
Why is my Samsung dryer running but not heating?
This is almost always a failed heating element or a blown thermal fuse caused by restricted airflow. We can replace the heater assembly and check your vent airflow to ensure it doesn’t happen again.
Do you carry parts for Samsung appliances?
Yes, we stock common Samsung parts like heating elements, drain pumps, suspension rods, and ice maker service kits. This allows us to complete many repairs on the first visit.
My Samsung dishwasher says LE. Can I fix this myself?
You can try flipping the breaker for 5 minutes. If it returns, there is a real leak inside the base. You should leave the water supply off and call us to find the source of the leak before it damages your floor.
Do you service the Family Hub touchscreens?
We troubleshoot the connection between the screen and the fridge. If the screen itself is broken or the software is corrupted, we can replace the display assembly.
Why does my washer stay on 9 minutes left for a long time?
This is the machine trying to balance the load. It spins, stops, rotates, and tries again. If it does this for more than 20 minutes, your suspension rods are likely worn out and need replacement.
Do you repair Samsung induction cooktops?
Yes, we service induction units. We test the magnetic generator boards and the cooling fans that keep the electronics safe. Induction repairs require specific safety knowledge due to high voltage.
How long does a Samsung repair take?
Most repairs take about an hour. Ice maker resealing takes a bit longer (about 1.5 hours) due to the need to defrost and dry the compartment thoroughly before sealing.
Is there a Samsung appliance repair service near me in Newton?
Yes, Appliance Repair Pros is locally based and serves all of Newton and the surrounding villages. We prioritize Samsung calls because we have the specific experience needed for them.
Conclusion
Samsung appliances bring convenience and style to your home, but they require expert attention when issues arise. Appliance Repair Pros offers reliable and skilled Samsung appliance repair in Newton, Massachusetts. Whether you are dealing with a frozen ice maker, a washing machine that won’t spin, or a dryer error code, our technicians have the tools and experience to fix it right. We serve homeowners across Newton Centre, Waban, and the surrounding villages with respect and professionalism. Contact us today.
